Customization
By customizing their services, MSCC, can adapt to the processing needs specific to client banks and local markets.  Thus, clients benefit from solutions which are designed to fit their needs rather than having to compromise on inappropriate offerings.  This can be particularly important in emerging and national markets where a closed or private label scheme may be best suited to the local economy, and where local visibility and control is often a requirement of Central Banks. In this situation MSCC can meet all the requirements for inter-bank processing in a single solution.

Reliability for MSCC aspires
for excellent customer service by providing continuous and uninterrupted service 24 hours a day, 365 days a year. The modern processing facilities in Egypt employ reliant back-up processing systems in order to maintain service in the event of failures.  This level of service means that clients can avoid the substantial investment required for systems and operations to provide resilience locally, whilst providing high levels of service to their customers. At a local level, the introduction of offline transaction processing can provide a reliable alternative to conventional card processing where the communications infrastructure may not be dependable.

Support
With over 100 employees, MSCC offers professional support services for both business and technical disciplines 24/7 and delivers these services on a pro-active basis. The services include:

Regardless of the client’s geographic location or local practices, MSCC will always be available to: provide help, support the business, resolve queries, manage problems, and maintain customer service.

Increased Profitability
The MSCC service portfolio is designed to increase the client banks’ profitability.  This is achieved through:

• Reduced levels of initial investment required to provide the latest card payment services and technologies
• Reduced running costs due to the thriftiness of using a large processor
• Access to the latest processing technologies
• Access to the latest smart card based products
• Access to the full international payment schemes portfolio
• State of the art risk management systems to reduce losses
• High levels of service for customer satisfaction and loyalty building
• Access to specialist expertise in smart card payments, processing and systems
• Most importantly, MSCC has the skills to guarantee a timely and successful implementation program, making the most of your investment, with the earliest opportunity of making the expected returns.

Innovation
MSCC is consistently adding new added value services that enable banks to differentiate themselves in a highly competitive market.  All MSCC clients have access to these new services as they become available, without the need for lengthy or expensive developments.  In addition, the scope of MSCC’s operations means that clients gain from the expertise gained across the diverse range of markets, as new products and services are developed.  Innovations such as: mobile commerce, wireless networking, offline transaction processing, and remote PIN printing have all been introduced by MSCC to meet the needs specific to the region and its markets.  Where an appropriate product is not typically available, then MSCC has the skills and access to technologies, which enable it to deliver new products quickly and reliably, adding to its product portfolio. 

Competitive Pricing
MSCC has undertaken to drive prices down whilst maintaining a first class service to clients. This claim is centered on the company’s high caliber, and is ultimately based on:

• Constantly focusing and innovating smart card processing as a core business
• The use of the latest processing technologies and scale of operations to deliver ongoing economies
• Developing and exploiting expertise in the emerging markets of Africa

Client Focus
MSCC holds client interests as one of its central tenets, something that purely commercial processors may not uphold. Nevertheless, MSCC is completely independent with respect to the International Payment Schemes, having a global agreement with AMEX and offering processing for MasterCard, domestic, and private label schemes. This coupled with the special understanding of the region makes MSCC uniquely positioned to provide quality services at competitive prices, with a reputation for integrity, innovation, and reliability.